Privacy Policy
We are committed to protecting your privacy and handling your data with transparency and care.
Last updated:
Innovease AI & Technology Transformation Consulting LLP ('Innovease AI', 'we', 'our', or 'us') is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit innovease-ai.in, engage with our AI and technology transformation consulting services, or interact with us through any related channels. As an AI and technology consulting firm, we take data privacy especially seriously — both as a legal obligation and as a core professional value.
1.Information We Collect
We collect information you voluntarily provide when you submit our contact or inquiry forms, including your name, email address, company name, job title, and the nature of your business challenge or inquiry. When you engage our consulting services, we may collect additional professional information such as your organisation's technology landscape, business processes, and strategic objectives — strictly to the extent necessary to deliver our services. We also collect information automatically when you visit our website, such as your IP address, browser type, device information, pages visited, and time spent on pages, through standard server logs and privacy-respecting analytics tools.
2.How We Use Your Information
We use the information we collect to respond to your inquiries promptly and provide tailored AI and technology transformation consulting services; to understand how visitors use our website and improve our content and service offerings; to send you relevant follow-up communications, insights, or updates related to your inquiry or engagement (you may opt out at any time); to conduct research and analysis to improve our consulting methodologies and AI frameworks; and to comply with applicable legal and regulatory obligations. We do not use your personal information to train third-party AI models or share it with AI platforms without your explicit consent.
3.AI Tools and Data Processing
As an AI consulting firm, we may use AI-assisted tools internally to support our work — such as research, analysis, and documentation. When we use such tools in connection with client engagements, we ensure that no personally identifiable or confidential client information is submitted to third-party AI systems without appropriate data processing agreements and your explicit consent. Any AI-generated outputs we produce as part of our consulting deliverables are reviewed and validated by our human consultants before being shared with clients.
4.Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website or delivering our consulting services — such as cloud hosting providers, communication platforms, and project management tools — provided they are bound by appropriate confidentiality and data protection obligations. We may also disclose your information if required by applicable law, court order, or regulatory authority, or to protect the rights, property, or safety of Innovease AI, our clients, or others.
5.Confidentiality of Client Information
Information shared with us during consulting engagements — including business strategies, technology architectures, financial data, and proprietary processes — is treated as strictly confidential. We maintain professional confidentiality obligations consistent with industry standards for technology consulting. All members of our team are bound by confidentiality obligations, and we implement appropriate technical and organisational controls to protect client information throughout and after an engagement.
6.Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. We use only essential and analytics cookies — we do not use advertising or behavioural tracking cookies. You can instruct your browser to refuse all cookies or to notify you when a cookie is being sent. Disabling cookies may affect certain features of our website, but will not prevent you from accessing our core content.
7.Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Inquiry data submitted through our contact form is retained for up to 24 months to support ongoing client relationships and follow-up. Data collected during active consulting engagements is retained for the duration of the engagement and for a period of up to 5 years thereafter, in accordance with professional services record-keeping requirements. You may request deletion of your data at any time, subject to our legal retention obligations.
8.Your Rights
Depending on your location and applicable law, you may have the right to access the personal information we hold about you; to request correction of inaccurate or incomplete data; to request deletion of your personal data; to object to or restrict certain processing of your data; and to data portability. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
9.Data Security
We implement reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
10.International Data Transfers
Innovease AI is based in India and primarily processes data within India. If you are accessing our website or services from outside India, please be aware that your information may be transferred to and processed in India, where data protection laws may differ from those in your jurisdiction. By using our website or engaging our services, you consent to such transfer and processing.
11.Third-Party Links
Our website may contain links to third-party websites, tools, or resources for your reference. These links do not constitute an endorsement of those sites. We have no control over the content or privacy practices of third-party sites and accept no responsibility for them. We encourage you to review the privacy policies of any third-party sites you visit.
12.Children's Privacy
Our website and services are directed to business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.
13.Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by updating the 'Last Updated' date at the top of this page. For material changes, we may also provide additional notice through our website or by email. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
14.Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at [email protected] or through the contact form on our website at innovease-ai.in/contact. We are committed to addressing your concerns promptly and transparently.